Returns & Refunds

We assure that all our products go through multiple levels of quality inspections before it gets shipped out.

However, should your item be delivered damaged, we will replace or refund it within 30 days, with the following conditions:

  • You must request a replacement or refund by sending an email to contact@mistyscents.com within 30 days of accepting delivery of the product.
  • Title your email as such: <Replacement/Refund Request for (#Order Number)>
  • Clearly state in your email: Your full name used for the order, name of item(s), clear close up video(s) of the issue and description of the issue.

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your replacement/refund. 

Unfortunately, we will not be able to cancel or amend orders after payment has been made. However, if you wish to make amendments to your order, please email us at contact@mistyscents.com, and we will assist in checking on whether we are able to provide you with the assistance you require.

If you are approved, your replacement/refund will be processed. For refunds, a credit will automatically be applied to your credit card or original method of payment within 3-5 business days. 

We reserve the right to deny unreasonable replacement, refunds and exchanges.